The task force has grown to approximately 87 people.
We are continually educating anyone that will invite us to speak on raising awareness to save lives. We have developed a slide show presentation along with 911 packets with important information on how to help yourselves until help arrives.
Our hospitality committee has been working hard throughout the year dropping off goodies and supplies to our Telecommunicators, EMS, Law Enforcement, Fire Departments, and First Responders. The public needs to let our 911 family know how much they are appreciated.
Extended our educating not only to the public, but also to public officials that did not have a clue that there was even a problem.
We are working closer than ever with our 911 first responders and 911 telecommunicators to help educate and fix problems that they could not do alone.
More and more people are putting up the 4inch reflective signs at the end of their driveways so the first responders can find them.
The 911 telecommunicators from the 5 counties surrounding the lake have continued to meet every other month exchanging ideas and problems helping each other work better together and taking on the large issues as a team.
Growing support from many community organizations, 911 affiliations, such as, NENA/ACPO and companies in rural areas.
First test: Made on August 30, 2018 results (24) 911 calls made from a cell phone all over Brunswick County, VA. (4) calls went to Brunswick County, (1) went to Halifax county, (7)went Northampton County, (10) went to Warren County, (1) went to Colorado, and (1) call could not go through. When the calls were routed to an incorrect county, the location of the caller was unavailable to the 911 telecommunicator.
Second test: Made January, 2020 results (5) calls went to Brunswick County, (8) calls went to Northampton County, (1) call went to Halifax County, (9) went to Warrren County. In conclusion, the location issue with the towers had not really changed. The calls are still not going to the correct 911 center, but what did change is Warren County and Halifax County was able to locate where the caller was located.
Setting up CPR/AED Workshops
We are working with Dominion Power to establish GIS points on the Lake to include boat docks and changing the dock permit numbers to reflective signs. This will help the first responders to locate a caller in a matter of seconds not 15 to 20 minutes.
We are also very close to having reflective signs made for all the bridges on the lake, this will help the telecommunicators to locate you on the lake. Just working out the details with transportation.
A map of Lake Gaston with GIS points is being developed to be put on a CAD system for our 911 Telecommunicators. We hope to have it available soon.
An executive committee has been set up to take the big issues to Washington.
Warren County, NC
They can now transfer calls to all 4 counties surrounding the lake.
They have updated their mapping system to include road names for all of their surrounding counties.
Implemented Rapid SOS and in the process of acquiring text-2-911
They have a color coded map of Lake Gaston on each work station showing the physical location of each fire department
Mile markers on I 85
At the 2nd testing, they were able to locate the caller every time.
Working on getting NextGen 911 by the end of the year
Brunswick County, VA
Working on getting NextGen 911 implemented
Got one more tower in service
Worked all year with the cell companies to fix the problem of the cell towers pinging the 911 cell calls to the wrong centers. Even though Devon had the fix for this the cell companies said they would not do it because the cost was too high for them to spend in a rural community. Not sure if we will be able to fix this issue with the cell companies. We will continue to take this issue higher to, politicians or the FCC and get more citizens involved to call their cell carriers and demand change.
Retesting the cell issues
Working on reclassification of 911 telecommunicators from clerical to first responder to help gain more qualified individuals, as well as working on an associates program to help pull kids right out of high school into a career in 911 telecommunications. This would also keep individuals with better pay and benefits. Every 911 center in the five counties are short telecommunicators and continue to be because of a shortage of qualified applicants.
Mecklenburg County, VA
Went live with a new Computer Aided Dispatch (CAD) and Records Management System (RMS) on February 18, 2020. This is a county-wide project that is bringing all law enforcement, EMS, and fire onto one centralized computer software system.
They are scheduled to migrate to the NextGen 911 in the third quarter of 2020 and will start excepting text to 911 by July 1, 2020.
Northampton County, NC
· They are working on NextGen 911 - no date on going live at this time.
Halifax County, NC
Henry has been working to just get their center updated with what they need to work, such as furniture, new radios, and equipment. One of the major accomplishments for them was to get their backup center located in Roanoke Rapids outfitted with furniture.
Working on getting NextGen911 hopefully before the end of the year.
What we need:
The public to reach out to their congressman and to the cell carriers to say we have had enough. We need help in the rural areas.